Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access Standards
A new set of standards were announced by the Minister of Health and Social Services in March 2019 that are aimed to raise and improve level of service for patients...
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...
Appointment and Practice Activity Data
We will now be publishing our appointment and activity data monthly online. This is an illustration of the different methods of contact and tasks that our clinical and administrative staff...
Ask My GP
Ask My Gp is available Monday to Friday for patients to contact the surgery online. Once the surgery has reached maximum capacity Ask My Gp will be closed so that...
Carers
Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know...
Common ailments service
Advice and treatment for a range of common ailments without having to make a GP appointment. You will receive advice and free treatment from your community pharmacist for common minor...
Complaints and Compliments
At Mountain View Health Centre we are a friendly hard working team and our aim is to provide the very best care and treatment and it is important that we...
Freedom of Information
The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. The...
How to register
You may register with the practice if you live within a two mile radius of Mayhill, Townhill, Cockett or Mount Pleasant. Download our Practice Leaflet for more information about the...
Keeping healthy
Please see the support and advice available below to help you and your family keep fit and healthy. Weight management Healthy Weight, Healthy You programme provides free, NHS advice tailored...
NHS Wales App
We are pleased to announce that you can now access health services from Mountain View Health Centre on the new NHS Wales App. The App is a simple and secure...
Out of Hours GP Care - 111
OUT OF HOURS CARE If you need urgent medical advice or treatment and your practice is closed, please call NHS 111 Wales. In an emergency, dial 999 This service is...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patient survey and results
Please see below the link for the results of NHS Wales Patient Experience Survey that we have completed since 2024. Questionnaires were given out to patients in the months October...
Patients over 75 or patients not seen within the last 3 years
Patients who have not attended the practice within the last 3 years and all patients aged 75 and over, are entitled to a dedicated consultation. These appointments help us review...
Publication Scheme
Introduction This example publication scheme has been created to outline the types of information that the Practice is expected to publish. The example is based upon the ICO model publication...
Social media patient policy
There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. Mountain View Health Centre has a duty...
The Rights and Responsibilities of Patients
Patients are expected to: Treat surgery staff with respect – no abusive/aggressive behaviour Provide accurate information – about symptoms, history, medication Keep appointments – or cancel in advance if unable to...
Updating your details
As soon as you change your address, your name or change your telephone number you must call into the surgery to complete a “Change of Details” form at your earliest...
Urine sample requests
If you are asked to provide a urine sample, please ensure that it is collected in a designated urine specimen bottle provided by the practice. For health and safety reasons,...
Useful Contacts
Swansea Social Services Swansea Social Services website is informative and helpful, offers support to vulnerable people in its community, whether to provide care or protection. The Social Services team work...
Violent or abusive behaviour
If any patient becomes abusive or violent to any doctor or any member of staff then that patient will be removed from the practice list as Mountain View health Centre...
Private Services & Costs
At Mountain View Health Centre we provide services that falls outside the GP Contract these are known as private services. The list of services we provide are listed below: Private...
Date published: 8th October, 2014
Date last updated: 15th November, 2014
