Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access Standards
A new set of standards were announced by the Minister of Health and Social Services in March 2019 that are aimed to raise and improve level of service for patients ... [continue] Access Standards
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Appointment and Practice Activity Data
We will now be publishing our appointment and activity data monthly online. This is an illustration of the different methods of contact and tasks that our clinical and administrative staff ... [continue] Appointment and Practice Activity Data
Carers
Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers
Complaints and compliments
At Mountain View Health Centre we have are friendly hard working team and aim to provide a high standard of care for all our patients but occasionally there may be ... [continue] Complaints and compliments
Freedom of Information
The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. The ... [continue] Freedom of Information
How to register
You may register with the practice if you live within a two mile radius of Mayhill, Townhill, Cockett or Mount Pleasant. To register, you will be given a registration form and ... [continue] How to register
NHS Wales App
We are pleased to announce that you can now access health services from Mountain View Health Centre on the new NHS Wales App. The App is a simple and secure ... [continue] NHS Wales App
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient survey and results
We will publish any patient survey information and results here in the future.
Publication Scheme
Introduction This example publication scheme has been created to outline the types of information that the Practice is expected to publish. The example is based upon the ICO model publication ... [continue] Publication Scheme
Social media patient policy
There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. Mountain View Health Centre has a duty ... [continue] Social media patient policy
Updating your details
As soon as you change your address, your name or change your telephone number you must call into the surgery to complete a “Change of Details” form at your earliest ... [continue] Updating your details
Useful Contacts
Swansea Social Services Swansea Social Services website is informative and helpful, offers support to vulnerable people in its community, whether to provide care or protection. The Social Services team work ... [continue] Useful Contacts
Violent or abusive behaviour
If any patient becomes abusive or violent to any doctor or any member of staff then that patient will be removed from the practice list as Mountain View health Centre ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 15th November, 2014
