Urgent appointments requests will be seen on the same day as the request is made. You can either contact us via the telephone 957600 or askmyGP.
Routine appointments can be booked daily via telephone or askmyGP.
Advanced routine appointments can be pre-booked with our GPs, Nurse Practitioner and our Practice Nurses. Just contact the surgery and ask for an appointment at a time to suit you this can be a face to face or a telephone consultation whatever you prefer to discuss your health concerns.
All children under the age of 16 with acute presentations will be offered the same day consultation by the appropriate clinician.
Please note: Once the surgery has reached full capacity of appointments on any day your medical problem may be directed to other services for your care outside of Mountain View Health Centre. This may include the Urgent Primary Care Centre (UPCC) which is a service based at Morriston Hospital (same as where you go for Out of Hours care) they will contact you by telephone and either treat you over the telephone or give you an appointment with them to be examined.
askmyGP
We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- askmyGP within appointments operates from Monday to Friday from 8.00 am and will close when we have reached maximum capacity for that day
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
Once the surgery has reached full capacity of appointments on any day your medical problem may be directed to other services for your care outside of Mountain View Health Centre
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time
- askmyGP within appointments operates from Monday to Friday from 8.00 am and will close when we have reached maximum capacity for that day
